OUR TERMS

Please read before placing your order. Payment of your invoice confirms you have read and agreed our terms

 
   
       
 

1.

The training is the intellectual property of Dr Wendy Rinaldi, as are the books. The sale of Wendy’s books and training are on condition that should you wish to help other schools or services to implement her resources, you will need written permission from Dr Rinaldi.
 

 
  2. Books are printed to order on receipt of payment. If paying with school/authority cheque/BACS you should allow up to 10 working days for delivery from receipt of payment. If paying by personal cheque please allow 25 working days from receipt of payment. Puppets are handmade to order and you will be advised of a delivery timescale by email when your order is received.  You can check the progress of your order by telephoning 01483 268825.
Deliveries are with a next day courier service – your order will need to be signed for. Deliveries are delivered on weekdays only in term time unless agreed otherwise.

 
 
  3. Payment can be made by cheque, made payable to Wendy Rinaldi or by BACs/Bill/Speed Payments on written application. We can only accept payment in sterling. Click here for the currency converter
 
 
 
  4. As specialist materials, printed to order, books by Wendy Rinaldi are not refundable or returnable. We will help you as much as we can so that you are as sure as possible before your order and you can book a call with the author at orders@wendyrinaldi.com.
 
 
5.  If your books are damaged in transit we will replace them if you contact us on the day of delivery. Please make sure you open your parcel as soon as you receive it.
 

6.
 

Delivery prices quoted are for UK addresses only.  Email orders@wendyrinaldi.com for the overseas customers price list.
7. Books are VAT zero rated. The Talking Picture Books and Toys are subject to Vat at the standard rate. VAT will be added to your proforma invoice if applicable at the time of ordering.
 
  8. All books and puppets are the intellectual property of Wendy Rinaldi and are protected by copyright law.
 
 
  9. Training has been shown to be more effective if a manager (e.g SENCo, Head or Deputy Head) attends and when you book training you should therefore include someone from the management team who can oversee the smooth running of the programme (this person may or may not be involved in the delivery of the programme) and its development within the school/service as a whole. Training dates are agreed on receipt of payment; full terms for training are emailed prior to booking.
 
 
  10. Wendy Rinaldi is a registered trade name.  

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